Terms of Service

01Agreement and Eligibility

You may use the Service only if you can form a binding contract and your use is permitted by applicable law. The Service is intended for adults and business users.

• You must be at least 18 years old and have legal capacity to accept these Terms.
• If you use the Service for an organization, you represent that you are authorized to bind that organization.
• You must provide accurate account and billing information and keep it current.

02Service Description

Wizzx is a digital, credit-based AI generation platform. It offers API and dashboard access to supported image generation, image editing, video generation, audio generation, and text-to-speech models. The Service is delivered electronically and access is generally available immediately after account creation or confirmed payment.

• Generation jobs may run asynchronously. Submission of a task does not guarantee successful completion or a particular completion time.
• Some features rely on independent AI model providers, hosting providers, storage providers, and payment processors. Their availability, safety rules, and technical limits may affect the Service.
• Models, features, parameters, pricing units, limits, and availability may change. The model catalog, documentation, and price shown before a request or purchase are the current service description.

03Accounts, API Access, and Usage Limits

You may use Wizzx APIs in your own lawful applications, subject to the documentation, model-specific parameters, rate limits, concurrency limits, file limits, credit balance, safety controls, and these Terms.

• Keep API keys and account credentials confidential, use reasonable security controls, and do not expose secret keys in public or client-side code.
• Comply with all documented request, payload, model, file, concurrency, and rate limits. A request may be throttled, rejected, or queued when a limit is reached.
• Do not bypass quotas, safety filters, access controls, billing controls, technical restrictions, or provider safeguards.
• Do not resell, sublicense, share, or systematically scrape access to the Service or generated outputs as a competing raw-model service without Wizzx's written approval.
• Notify support@wizzx.ai promptly if you suspect unauthorized access or a compromised API key. You are responsible for activity under your account until Wizzx is notified.

04Credits, Billing, and Refund Policy

Credit-based billing

Wizzx currently sells one-time credit packages. Credits are a prepaid unit used to access generation features; they are not money, stored value, or transferable property and have no cash value outside the Service.

• Credit purchases are one-time transactions. There is no subscription, automatic renewal, or automatic top-up unless it is clearly offered at checkout and you separately authorize it.
• Purchased credits do not expire while your account remains open and in good standing, unless a different rule was clearly disclosed before purchase or applicable law requires otherwise.
• Credit costs vary by model, parameters, output, duration, and quality. The price displayed by the Service when you submit a task is controlling for that task.
• When the Service identifies a qualifying technical failure after credits were reserved, those credits may be restored automatically. A credit restoration is not a cash refund. Contact support if the account ledger appears incorrect.
• Payments are handled by the third-party processor identified at checkout, which may include Waffo Pancake, Stripe, or Creem. You also agree to the processor's applicable payment terms.

Refund policy

Because credits are delivered immediately as an intangible digital product and can be consumed on demand, completed credit purchases are generally final after any associated credits have been used. This does not limit rights that cannot legally be waived.

Eligible refund requests

• Unused purchase: request a full refund within 7 calendar days of purchase if no credits associated with that purchase have been consumed.
• Duplicate or confirmed billing error: request correction and a refund of the erroneous charge.
• Mandatory rights: refunds or withdrawal rights required by applicable consumer law remain available.

Generally non-refundable

• Purchases whose associated credits have been partially or fully consumed, except where required by law.
• Free, bonus, promotional, or gifted credits.
• Credits or fees on an account suspended or terminated for fraud, chargeback abuse, or violation of these Terms or the AIGC rules, except where required by law.
• Currency-conversion differences, bank charges, or other fees imposed by a payment provider or financial institution.

05Inputs, Outputs, and Intellectual Property

"Inputs" include prompts, text, images, video, audio, voice material, files, and other content you submit. "Outputs" are results generated for you by the Service.

• You retain your rights in Inputs and grant Wizzx a limited, non-exclusive license to host, transmit, process, moderate, and reproduce them only as reasonably necessary to operate, secure, support, and enforce the Service.
• As between you and Wizzx, and to the extent permitted by law and applicable provider terms, Wizzx does not claim ownership of your Outputs.
• You are responsible for ensuring you have all rights, licenses, notices, and consents needed for Inputs and for your use, publication, and distribution of Outputs.
• AI Outputs may be inaccurate, non-unique, or similar to content generated for others. Wizzx does not guarantee that an Output is copyrightable, trademark-clear, or free of third-party rights.

06AIGC Acceptable Use Policy

Other prohibited conduct

• Content or activity that is illegal, fraudulent, defamatory, harassing, exploitative, or facilitates a crime.
• Terrorism or violent-extremism propaganda, recruitment, operational assistance, or instructions for weapons of mass destruction.
• Malware, phishing, credential theft, scams, spam, deceptive commercial content, or evasion of fraud controls.
• Doxxing, stalking, unauthorized biometric use, or disclosure of private, confidential, or sensitive information.
• Jailbreaks, obfuscation, prompt chaining, account rotation, or other attempts to evade safety, moderation, usage, or billing controls.

07Content Moderation and Enforcement

To enforce these rules, Wizzx may use the layered safety processes described below. Review may occur before, during, or after generation and does not guarantee that every violation will be detected.

Review mechanisms

• Automated checks may evaluate prompts, uploaded media, Outputs, account signals, and usage patterns for prohibited content or abusive behavior.
• Upstream AI model providers may apply their own input and output filters, block requests, or return safety classifications.
• Content that is flagged, reported, appealed, or connected to a security or legal investigation may be reviewed by authorized personnel, limited to what is reasonably necessary.
• Wizzx may test and audit safety controls, review aggregate abuse trends, and adjust thresholds, rate limits, or model access.

Possible enforcement actions

• Reject, stop, quarantine, or remove a request or Output.
• Issue a warning and require correction or deletion.
• Reduce quotas, rate-limit usage, disable an API key or model, or temporarily suspend an account.
• Permanently terminate access for severe, repeated, deceptive, or zero-tolerance violations, including child-safety violations.
• Preserve relevant evidence and report suspected criminal conduct to payment partners, rights holders, or competent authorities when required or appropriate by law.

Actions depend on severity, intent, actual or potential harm, history, and legal obligations. Wizzx may act immediately in urgent or zero-tolerance cases and may withhold detailed detection information when disclosure would enable evasion.

08User Reporting and Appeals

Report suspected prohibited content, child-safety concerns, impersonation, intellectual-property infringement, or abusive API activity to the monitored channel below. For immediate danger, contact local emergency services first.

• The relevant task ID, URL, model, account, or other location of the content.
• The policy category and a concise explanation of the concern.
• Supporting screenshots, timestamps, ownership evidence, consent status, or other relevant material.
• Your contact details so we can request clarification. Reports may be submitted in English or Chinese.

Wizzx prioritizes child safety, credible threats, non-consensual sexual deepfakes, and other critical reports. We may acknowledge receipt, triage the report, preserve evidence, conduct automated and human review, take action, and notify the reporter where legally and operationally appropriate. Reporter identity is limited to personnel who need it, subject to law and investigation needs. Knowingly false or malicious reports may themselves violate these Terms.

If your account or content is actioned, you may appeal within 14 calendar days by replying to the notice or emailing the same channel with the decision reference and supporting context. Where practical, a person not responsible for the original decision will review the appeal.

09Privacy and Data Security

Our Privacy Policy explains how account data, prompts, uploaded media, Outputs, API logs, payment information, and reports are processed, including processing by service providers and for safety review. Do not submit personal or sensitive data that is unnecessary for your task.

10Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Wizzx disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and accuracy.

• AI Outputs can be inaccurate, incomplete, biased, offensive, unexpected, or unsuitable. You must review Outputs before use.
• Wizzx does not guarantee any model, provider, generation time, uptime, or uninterrupted access.
• Do not rely on Outputs as legal, medical, financial, safety-critical, or other professional advice without review by a qualified professional.
• To the maximum extent permitted by law, Wizzx is not liable for indirect, incidental, special, consequential, or punitive damages. Wizzx's aggregate liability for a claim will not exceed the amount you paid to Wizzx in the 12 months before the event giving rise to the claim.

11Suspension, Termination, and Changes

You may stop using the Service at any time. Wizzx may suspend or terminate access to protect users or the Service, respond to fraud or chargebacks, comply with law or provider requirements, address non-payment, or enforce these Terms. Provisions that by their nature should survive termination—including payment, intellectual-property, disclaimer, liability, enforcement, and dispute terms—will survive.

Wizzx may update the Service or these Terms. Material changes will be posted on this page and the last-updated date will be changed. Where reasonably practicable, we will provide additional notice for changes that materially reduce user rights. Continued use after the effective date means you accept the revised Terms.

12Governing Law and Contact

These Terms and claims relating to the Service are governed by the laws of Hong Kong SAR, without regard to conflict-of-law rules. Mandatory consumer protections in your place of residence remain unaffected. Before formal proceedings, please contact us and allow a reasonable opportunity to resolve the issue informally.

Use the monitored address below for questions about these Terms, billing, refunds, privacy, safety reports, infringement notices, or security concerns.